Games Cancellation Settlement Policy
In the event, a game is cancelled by Ludo Passion due to any known or unknown technical or other glitches at our end or due to some player(s) indulging in any form of unfair game play, the following settlement policy shall be followed:
In the event of cancellation of the table balance of each player is restored to the amount at the beginning of the cancelled Cash Game and credited back to each player’s account. The same process is applied for all the games where collusion or cheating is detected in addition to any further action that Ludo Passion decides to take against players engaging in such activities as per the Terms And Conditions. In the event of cancellation of any game the sum of all entry fees less Ludo Passion’s service charge only from the entry fee paid by players eliminated prior to the round when the Cash Game was cancelled, shall be equally distributed among the remaining players.
Requests for Refunds
A refund request will only be processed in cases of accidental or erroneous cash credit. Ludo Passion will independently address to such a request for refund. A refund process will only be executed for genuine cases of accidental or erroneous cash credit. Ludo Passion will individually investigate such a request and a refund for the same will be processed in 7 working days. All such refunds will be remitted to the financial instrument used by you while making the transaction/s.
In the event of cancellation of a Ludo Passion cash game at any stage, the entry fees paid by all players shall be refunded. In Deals Ludo Passion Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be taken necessarily in the evaluation of Ludo Passion.
The refund policy of an entry fee: (Refund will be processed within 7 working days)
- If the Tournament isn’t filled with the required number of participants.
- If the real match is abandoned before starting or anytime before completion and all contests for that match are cancelled.
- We may refund your entry fee for other reasons, which will be communicated to you at that time.
1. Free entry Promotional Tournaments:
In the event of cancellation of a Free Entry Promotional Tournament, there are three options that the Ludo Passion Operations Team, at their sole discretion, may adopt to process a settlement.
- Void the tournament:
The tournament will be cancelled and any entry coins used by players will be returned.
- Settle prizes only for the current round:
The prize only for the cancelled round will be equally distributed among the players qualifying from the last completed round. If coins are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given prizes.
- Settle prizes for all future rounds of the Tournament:
The prize for all remaining unfinished rounds will be equally distributed among the players who qualify from the last completed round. If coins are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given coins as prizes.
2. Cash Tournaments:
From the entry fee games, Ludo Passion will collect service charges only from the entry fee paid by players eliminated up to the last completed round and the remaining amount shall be distributed equally among the qualifiers from the last completed round.
Our Support Team
For any concern, please contact our customer care team from your registered email ID at [email protected] and share your concern or issue.